ECLIPSE MANAGED SERVICES
Your home network, professionally managed.
For $10 per month, Eclipse administers one approved primary router or Wi-Fi unit, helps keep supported settings and updates in order, and gives you a local team to call when the network itself needs attention.
- $10 per month
- One approved primary router or Wi-Fi unit
- Month-to-month
What you receive every month
Managed service is ongoing administration, not simply a help-desk call. Eclipse maintains supported management access and the operating context needed to diagnose and administer the approved device.
Faster remote troubleshooting
Supported equipment can be reviewed with useful device, configuration, and health context already available. That helps Eclipse begin with evidence instead of asking you to rebuild the story from scratch.
Supported updates and maintenance
Eclipse evaluates supported firmware and configuration maintenance and applies appropriate changes within the capabilities of the approved equipment and platform.
Configuration continuity
Where the equipment permits it, recoverable settings and configuration information can help restore the supported device after a reset, replacement, or other disruption.
Device-health visibility
Compatible equipment can remain visible to the management platform 24/7/365, providing supported health and alert information even when you are not actively requesting help.
Proactive Notifications
Eclipse receives notifications regarding errors, device failures, or other major factors by which your service is offline or degraded. We proactively notify and follow up with you instead of waiting for you to call us.
24/7/365 platform visibility does not mean a technician is continuously watching your home, and it is not a guaranteed alert or immediate-response service.
The network boundary, made practical
Your internet connection and your home network work together, but they are not the same thing. Managed Home Network & Wi-Fi extends Eclipse support into one approved piece of home-network equipment without changing your internet plan.
Internet connection
Eclipse supports the Eclipse-provided internet connection and its service handoff. If another company provides the connection, that provider remains responsible for its service.
Managed home network
Under this plan, Eclipse administers one approved primary router or Wi-Fi unit, including supported settings, diagnostics, maintenance, and routine network changes.
Separately scoped work
Additional access points, switches, cabling, onsite labor, complex redesign, detached-building links, and other expanded coverage work are evaluated and quoted separately.
Clear pricing and ownership
If new equipment, installation, a site visit, cabling, or expanded coverage is needed, Eclipse will explain the recommended scope and applicable charges before that work is authorized.
- $10/month: management of one approved primary router or Wi-Fi unit
- Customer-owned hardware: approved equipment is purchased separately at the current quoted price and belongs to you
- Not a rental fee: the monthly charge pays for the managed service, not for renting the router
- Month-to-month: no long-term service commitment
Coverage should be designed, not guessed
Large homes, difficult construction, metal buildings, detached garages, and other outbuildings can require more than one device or a purpose-built connection between structures. Eclipse can review the property and recommend a practical design. Any additional equipment, cabling, wireless link, or onsite work is quoted separately before installation.
How it works
Tell us about the setup
Share your current router model, internet provider, home layout, and any coverage or reliability concerns.
We review fit
Eclipse checks whether the existing equipment is supportable and whether the home requires different equipment, an onsite assessment, or expanded coverage.
You approve the plan
We explain the managed-service scope and quote any equipment or onsite work before you decide.
Eclipse activates management
After authorization, Eclipse configures or onboards the approved device and establishes the supported management baseline.
Managed access, explained plainly
Eclipse uses administrative access to supported network equipment to provide the managed service. Depending on the approved equipment, that can include operational information such as device health, configuration, alerts, and connected-device details. The service is intended for network administration and troubleshooting—not for Eclipse to inspect the content of your personal communications or files.
Ask us what operational information is available for the equipment proposed for your home and what service and privacy terms apply before enrollment.
Frequently asked questions
What exactly does Eclipse manage?
One approved primary router or Wi-Fi unit is included. Eclipse administers supported settings, reviews supported updates, maintains recoverable configuration information where the platform permits, uses available device-health and alert information, and assists with routine network changes and diagnosis. Exact capabilities depend on the approved equipment.
Why pay each month if I do not call for support?
The service maintains the management connection, equipment context, supported maintenance, and device-health history that make support faster and more informed when it is needed. Its value is ongoing readiness and administration, not a guaranteed number of calls or changes each month.
Is the $10 monthly charge a router rental fee?
No. The $10 monthly charge is for management of one approved primary router or Wi-Fi unit. Approved hardware is purchased separately at the current quoted price and belongs to you.
Can Eclipse manage the router I already own?
Possibly. Eclipse must review the model, software, configuration, and connection before confirming support. If the device is not suitable for the managed service, Eclipse will explain the approved replacement options and price before any purchase.
Can I use the service with another internet provider?
Potentially, after a fit review. Eclipse may be able to manage approved home-network equipment on another provider's connection, but that provider remains responsible for the underlying internet service.
Can this improve coverage in a large home or detached garage?
Eclipse can evaluate the property and recommend an appropriate design. Large homes, metal construction, distance, and outbuildings often require additional equipment or cabling. Those items and any onsite work are quoted separately.
Can I change my Wi-Fi name, password, or guest-network settings?
Yes. Contact Eclipse for routine supported changes. The standard service is Eclipse-administered, so direct customer administrative or app-based control is not part of the standard managed model. Advanced or nonstandard changes may require a separate scope.
Will someone install the equipment, and does a visit cost extra?
Tell Eclipse if onsite installation or an assessment is needed. We will explain the recommended setup and provide any applicable equipment, installation, or visit charge before scheduling the work.
What information can Eclipse see?
Eclipse uses administrative access to provide the managed service. Depending on the approved equipment, that can include device health, configuration, alerts, and connected-device details. The service is intended for network administration and troubleshooting, not inspection of the content of personal communications or files. Ask what information is available for the equipment proposed for your home before enrollment.
Can I cancel?
The service is month-to-month. Cancellation and the treatment of the current paid service period follow the applicable service terms; Eclipse can explain those terms before enrollment.
Let's review your home network.
Tell us what router you have, who provides the internet connection, and where coverage or reliability falls short. Eclipse will review fit and explain the managed-service scope, equipment, and any onsite cost before you decide.