Managed Helpdesk

Managed Helpdesk

Our Managed Helpdesk services provide a conduit by which we channel away common requests for help, handling your employee’s day-to- day technical issues and freeing up your personnel to work on larger projects and get back to where they need to be. As an aspect of managed services, we use our expertise and tools to provide onsite and remote support on an as-needed basis. Providing a degree of proactive monitoring while remaining reactive to problems as they arise. When the model must remain break-fix, achieve higher efficiency and free up time with our Managed Helpdesk service.

Enhanced Break/Fix

We provide your users the answers and solutions they need, whenever they're needed. When we help you manage and maintain your business applications, your IT team is free to focus on strategic initiatives that drive business value. For you, that means more predictable costs, less downtime, guaranteed response time and reduced IT burden. For your IT team, that means enhanced response time and productivity in addressing your projects, building value within the IT department and improving their relationship with their organization. And if you have your own service desk or help desk, we can integrate seamlessly with your team when they’re stuck or need the extra hands on desk to keep up with incident volume. We can provide cross-training opportunities and work to develop your helpdesk by providing access to expertise and experience, working to build your team.

The Managed Service Approach

Managed Helpdesk is rooted in a small-footprint deployment of our Managed Services software, we augment your break/fix support model to reduce response time and time-to- resolution on incidents leading to productivity loss. This cost-effective approach creates tangible improvement to incident resolution, without enacting major changes that your IT department organization may not be ready for.

Interested in Managed Services that gives your company the proactive edge?

Take a look at our Proactive Managed Services or our Fully Managed Services

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Questions? Unsure of where to start?

We would be happy to discuss your needs and help you get started

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